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FAQ

Every question.

The ones we get asked on the phone, with the answers we give. One missing? Call.

The ArcDroid touch controller held in hand, trace shown on screenSimple Trace™660 × 380 mm

FAQ · 01

The machine

7 questions

Do I need a plasma cutter?

Yes. ArcDroid drives your plasma cutter, it does not include one. You need a model with a non-HF start (pilot arc or touch start). Check your brand and model on the Compatibility page, or call us.

What area can it cut?

660 × 380 mm per position. The arm reaches about 10% beyond, with lower accuracy. The machine repositions in a few seconds to continue a larger cut, and the X2 module extends the width to 1,200 mm over three indexed positions.

What thicknesses?

That depends on your plasma cutter: ArcDroid cuts whatever your torch cuts. A 45 A unit cuts cleanly up to 12 mm of steel; a 105 A unit goes beyond 25 mm.

What is the cutting speed?

Up to 5,000 mm/min cutting, 8,000 mm/min rapid travel. Actual speed depends on thickness and cutter amperage.

What Z travel?

65 mm. The Z carriage probes the sheet before every cut and continuously adjusts torch height (THC) if your cutter provides the arc voltage.

Do I need a computer?

No. The touch-screen controller does everything: tracing, saving, cutting, settings. The screen works with gloves on. A computer remains useful if you want to draw your parts in DXF.

Why a wired controller and not an app?

Plasma and welding generate enormous electrical interference; a controller linked by a shielded cable is immune to it. And a good tool should not require an update to work: the controller will still be usable in ten years.

FAQ · 02

Files and software

4 questions

Can I import a DXF file?

Yes, by USB stick. ArcDroid reads DXF and standard G-code (Marlin dialect). Post-processors exist for Fusion 360, SheetCAM, QCAD/CAM and Vectric; Estlcam supports the machine natively.

Can I get a trace back onto my computer?

Yes: the trace is saved as G-code on the USB stick, readable on a PC. DXF export is announced by the manufacturer.

Is the software in English?

Yes. Simple Trace™ comes in nine languages including English, French and German, and the English user manual is on the manufacturer's site.

Are updates paid?

No, free for life. They install from a USB stick.

FAQ · 03

Plasma cutter

3 questions

Which cutter do you recommend?

A 45 A pilot-arc unit with a CNC port covers the vast majority of workshops (steel up to 12 mm); a 65–85 A unit for thick steel. Hypertherm Powermax 45 XP / 65, GYS Néocut, Lincoln Tomahawk, ESAB PowerCut: all compatible. We guide you according to your budget.

My cutter has no CNC port. Is that a problem?

Not for cutting: the trigger connects to the torch control. You only lose automatic height control during the cut; the machine probes the sheet and cuts at a fixed height.

Why aren't HF cutters compatible?

High-frequency start sends a discharge of several thousand volts that disturbs and can damage the robot's electronics. Prefer a pilot-arc model, standard today.

FAQ · 04

Buying, delivery, warranty

5 questions

What is the price?

€2,690 incl. VAT (€2,241 excl. VAT) for the complete ArcDroid. The Ultimate Pack with X2 module, FlexTable and three free accessories: €3,550 incl. VAT.

What is the delivery time?

Machines in stock in Oberentzen (Alsace): shipped within 48 working hours, delivery across France and Europe by carrier. Collection at the workshop possible.

Can I see the machine working before buying?

Yes, on video: the gallery shows real cuts, from tracing with the stylus to the part dropping out. And if you want an answer about your own case — your cutter, your part, your thickness — call us: we will tell you straight whether the machine suits you.

What warranty, what support?

One-year warranty, free software updates for life, support from our Oberentzen workshop, plus the worldwide community of 15,000 users.

VAT invoice, business payment?

Yes: invoice with recoverable VAT, payment by card or bank transfer. Quotes on request for public bodies and training institutions.

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ArcDroid · incl. VAT€2,690
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